Jeiel Candle

Before Burning

• Prior to burning your candle, trim the wick at least ¼ inch. This prevents uneven burning, dripping or flaring. It is reccommended for a plate to be placed under our candles as the wax will melt in itself.
  
  Avoid drafts, vents or air currents. This will help prevent rapid or uneven burning, sooting, and excessive dripping.
  Burn for 2-3 hours each time you light the candle. This will help the candle burn evenly, and remember to trim wicks before each burn. 

While Burning

• Never leave a burning candle unattended or lit while sleeping. If you are going to leave the room or go to bed, be sure to extinguish all candles first.
• Never touch or move a burning candle. Never move a candle container when the wax is liquified.
• Don’t burn a candle all the way down. For safety measures, stop burning a candle when there is ¼ inch of wax left in the vessel.
• If burning multiple candles, place each candle at least three inches apart from one another. This is to ensure they don’t melt one another, or create their own drafts.
• Extinguish a candle if the flame becomes too high or flickers repeatedly. Before re-lighting, let the candle cool, trim the wick, and check for unwanted drafts.
• Use extra caution when burning candles during a power outage. Battery-powered lights like flashlights are much safer sources of light during a power failure.
• Never burn a candle on or near anything that can catch fire. Keep burning candles away from furniture, drapes, bedding, carpets, books, paper, flammable decorations, etc.
• Keep candles out of the reach of children and pets. Do not place lit candles where they can be knocked over by children, pets or anyone else.

When Extinguishing

• Use a candle snuffer to extinguish a candle, if available, as it’s the safest way to prevent hot wax from splattering.
• Do not use water to extinguish a candle, this can cause the hot wax to splatter and could break a glass container.
• Before leaving the room, make sure your candle is completely out and there is no glow coming from the wick ember.
• Do not touch or move the candle until it has completely cooled.

We offer refund and/or exchange within the first 30 days of your purchase, if 30 days have passed since your purchase, you will not be offered a refund and/or exchange of any kind.

Eligibility for Refunds and Exchanges

• Your item must be unused and in the same condition that you received it.
• The item must be in the original packaging.
• To complete your return, we require a receipt or proof of purchase.
• Only regular priced items may be refunded, sale items cannot be refunded.
• If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

Exchanges

We only replace items if they are visibly defective (e.g cracks in candle). If you need to exchange it for the same item, send us an email at bk.collectivesyd@gmail.com

As our products are delicate and fragile, it is not guarenteed that our items will come undamaged. We welcome in studio pick ups as a preferred method